Our Work
Selected representative engagements. Client names withheld by agreement.
National Field Services Provider – MuleSoft to Boomi Migration
Challenge: A $2B field services provider was spending $400K/year on MuleSoft licensing with a complex integration landscape built by consultants who had moved on. 40+ integrations connected their IFS ERP, Salesforce CRM, Outsystems portals, and third-party logistics systems. Internal IT couldn’t maintain or extend the platform.
Solution: Migrated 40+ integrations from MuleSoft to Boomi over 6 months, redesigning critical data flows for improved error handling, monitoring, and scalability. Built new real-time integrations between customer portal and ERP for work order management and field technician dispatch.
Result: $250K annual reduction in platform costs. Internal team trained and self-sufficient. Integration backlog cleared within 90 days of go-live.
Global Professional Services Firm – Google Workspace to Microsoft 365
Challenge: A 2,500-person professional services firm with offices across North America and Europe had standardized on Google Workspace but acquired a 500-person Microsoft shop. Leadership mandated consolidation to M365 for compliance, eDiscovery, and enterprise security requirements.
Solution: Phased migration over 4 months across 12 locations. Migrated 3M+ emails, rebuilt shared drives as SharePoint with governance model, deployed Teams with custom configurations for client-facing channels. Parallel systems maintained throughout with automated sync.
Result: Zero data loss across 3,000 mailboxes. Under 2 hours downtime per user cohort. Achieved compliance certification within 60 days of completion.
Private Equity Portfolio Company – Post-Acquisition AD Consolidation
Challenge: A PE-backed industrial services platform had acquired 6 companies over 18 months, inheriting 6 Active Directory forests, 4 email systems, and inconsistent security policies. 1,200 users had multiple credentials, and IT was drowning in duplicate infrastructure.
Solution: Designed consolidated AD architecture with hybrid Azure AD identity. Migrated users in phases by business unit over 5 months. Consolidated to single M365 tenant with unified security policies. Implemented Conditional Access and SSO across 30+ applications.
Result: Single identity for 1,200 users across all portfolio companies. Reduced infrastructure costs by $180K annually. Established scalable foundation for future acquisitions.
Regional Healthcare Network – Amazon Connect Implementation
Challenge: A 12-location healthcare network with 200 agents was running an end-of-life Avaya system. No support for remote agents, manual reporting, 15-minute average wait times, and zero integration with their Epic EHR.
Solution: Implemented Amazon Connect across all locations with Epic CRM integration for screen pop and patient context. Built intelligent routing for scheduling, billing, clinical triage, and provider callbacks. Deployed softphones for hybrid workforce with full QA recording and real-time dashboards.
Result: Average wait time reduced to 3 minutes. 35% improvement in first-call resolution. Full remote work capability. $400K annual savings vs. premise system replacement.
Request an Engagement Intake
We confirm fit quickly and recommend a clearly scoped approach.